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Holly Riner wins LewisGale Service Excellence Award

Service Excellence_August WinnerLewisGale Hospital-Pulaski announced that Holly Riner was selected as the Service Excellence Employee of August 2014.

According to LewisGale spokesperson Joy Sutton, the award recognizes outstanding employees who demonstrate service excellence beyond their job description.

Riner has worked as a food service employee at the hospital since June. In that short amount of time she has proven herself as an exemplary employee who goes above and beyond each day, and is also known for her warm smile and friendly personality.

“Holly has adapted to our high service standards since day one,” said Paul Etzel, Dietary Services Director. “Her desire to make people feel welcomed and to give them a smile is something she strives for every day. Holly has raised the bar for all of us to reach.”

“She assists patients and their families with trays without being asked or prompted,” said Nichole Davis, Emergency Department Director. “It is a joy to go to the cafeteria and being waited on by Holly.”

The Service Excellence Employee of the Month is selected using the following criteria:

  • Demonstrates exemplary individual achievement, contribution and performance in their jobs and other related duties beyond their own job description.
  • Inspires and supports the organization’s ICARE Values of Integrity, Compassion, Accountability, Respect and Excellence.
  • Demonstrates a positive attitude toward responsibilities, co-workers, and customers, and serves as a role model for others.
  • Exercises servant leadership, takes initiative, and accepts and carries out additional responsibilities beyond the regular job assignments for the good of the organization.

LewisGale Hospital-Pulaski also congratulated the other nominees for the August Service Excellence Employee of the Month Award, including medical and surgical C.N.A Kathy Mitchell, Ron Caudill, who works with the hospital’s supply chain.

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