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LewisGale Follows Suit with Airline Industry Offering Kiosk Check-In Service

New Kiosk photoBy CALVIN PYNN

calvin@southwesttimes.com

 

Similar to the airline industry, LewisGale Regional Health System is now expediting the check-in process for all four of its hospital emergency rooms with a new kiosk system.

According to a news release from LewisGale Regional Health System, the new kiosks help facilitate patient care. The system allows patients to scan their driver’s license or type in basic identification information at the check-in station.

During the electronic check-in process the patient answers a series of questions to capture the reason for the visit, symptom severity, and other key information. Patients can choose between English or Spanish to complete the steps.

According to LewisGale’s President, John Bartlett, the kiosk check-in is another way the hospital is working hard to enhance the patient experience.

“This technology provides patients with a better and faster emergency room experience by creating a more efficient way for information to flow quickly from patients to caregivers,” said Bartlett. “That is exactly what needs to happen in the ER.”

The system also searches for a patient’s medical history with the hospital and pharmacy records for medical interactions or allergies.

According to the release, using the kiosk helps the ER staff to expedite the diagnosis and treatment process. It also establishes the order in which patients are seen, with priority given to serious or life-threatening conditions.

LewisGale includes 44 HCA-owned patient care facilities including four hospitals, two regional cancer centers and a multidisciplinary cancer clinic. It also includes six outpatient centers and affiliations with nearly 700 physicians, including 146 employed providers and more than 500 independent physicians.

LewisGale is also part of HCA Virginia, the largest and most comprehensive healthcare provider in the Commonwealth with nearly 15,000 employees. For more information see www.lewisgale.com.