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Didn’t get the alert?:You may need to register

By MELINDA WILLIAMS

melinda@southwesttimes.com

If you live in an area affected by the recent boil water notice and didn’t receive a telephone call or email, you may need to register for the AlertPulaski emergency notification system.

Pulaski County Engineer Josh Tolbert said 8,701 town and county citizens living in the affected areas were contacted with AlertPulaski to notify them of the need to boil water before consuming it.

AlertPulaski is a regional system that sends emergency notifications by landline telephone and other registered numbers or email addresses. Residents and businesses within the area that may be impacted by an emergency situation or disaster will receive automatic notifications.

Since the system uses the 911 database, residents who have landline telephones, both listed and unlisted, through the local Verizon service were automatically entered into the system’s database when it was activated. However, those with a landline through other services or who have a “magicJack” or other form of VoIP (voice over IP) service need to register to receive notifications, according to Tolbert.

Those wishing to receive notification by cell phone or email also must register. Registration can be completed by visiting the county website (pulaskicounty.org) and clicking on the AlertPulaski link.

Tolbert said the success rate (call answered or message left) for the recent notification was about average at 58 percent. The most common reasons for failure were “no answer” or “network error,” which would include telephones without service due to downed lines. Other reasons for failure were receiving a busy signal and reaching a fax machine.

Anytime there is a failure, Tolbert said, the system repeats the call several times in an effort to complete the notification.

AlertPulaski is TTY/TDD capable, meaning it will work with systems used by the disabled.

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